Frequently Asked Questions
What is the main difference between elloha and other online sales solutions?
elloha offers you a fixed subscription (from 24€ to 59€ per month) without any additional costs. This means that there are no hidden costs such as technical fees charged on each of your bookings (1.50€ or more for example). Even less variable fees (e.g. 1% or more) on each booking we send you from your website, local network or online travel agencies (OTAs). With elloha, you know for sure the cost of your online distribution solution, without the risk of inflation.
How long do I have to commit to you?
It's up to you! Because at elloha you have no minimum commitment period! With us, there's no question of committing yourself without you making the decision: you have no commitment in terms of time, which means that you can cancel your monthly subscription at any time. It's up to us to always deliver the best service to keep you loyal :-)
Is the connection to OTAs fast?
It depends on OTAs of course but our partners (Booking, Expedia, AirBnB, Viator, GetYourGuide TripAdvisor, etc ...) are extremely professional and fast. In general, connecting your schedule to these channels takes only a few hours depending on your availability.
Am I accompanied? Because I am not very comfortable with technology ...
Yes, absolutely! Our support team is available at all times and you can ask us questions at any time via chat or email. As a general rule, we answer your most important questions in less than an hour and the average time to resolve the most complicated cases is 6 hours! Moreover, in surveys sent to our customers after an intervention by our support team, the satisfaction rate is 96%!